For me, the festive period was a quiet one. We didn’t have raucous parties or drunken shenanigans. We ate too much, we played board games and we chilled out as literally all of the family were exhausted from the run up to Christmas with long work hours and University. We spent time in our…

If you are a long time reader of my blog you may well remember a post I did some time ago regarding an elderly friend I met through the course of my job. Dennis is profoundly deaf and so was his lovely wife Denise. They would both come into the station where I worked…

Around three or four years ago, I had an issue at work with a Customer.  Now, for those of your who know what I do, I have issues all the time. It’s the nature of the game. But this was a different kind of issue. A lovely elderly couple used to come into work frequently.…