If you are a long time reader of my blog you may well remember a post I did some time ago regarding an elderly friend I met through the course of my job. Dennis is profoundly deaf and so was his lovely wife Denise. They would both come into the station where I worked…

Around three or four years ago, I had an issue at work with a Customer.  Now, for those of your who know what I do, I have issues all the time. It’s the nature of the game. But this was a different kind of issue. A lovely elderly couple used to come into work frequently.…